We're Here To Help
Answers to everything you're wondering about are below. Still stuck? Email us anytime at support@balanora.com
About the Pink Stick
How do I use BurnMate Stix?⌄
Mix 1 stick into 8–12 oz of water once a day, stir until dissolved, and enjoy as part of your routine.
When will I notice a difference?⌄
Everyone is different, but many people focus on consistent use for at least 4–8 weeks alongside diet and activity before judging results.
Is this the same as a medical weight‑loss treatment?⌄
No. BurnMate Stix is a dietary supplement, not a medicine or GLP‑1 drug, and shouldn’t replace advice from your doctor.
Who is BurnMate Stix for?⌄
Adults looking to support metabolism, energy, digestion, and healthy‑weight habits as part of an overall lifestyle approach.
Can I take it with other supplements or medications?⌄
Because supplements can interact with medicines, always talk with a healthcare professional before adding this or any new product.
Are there any stimulants inside?⌄
The formula is designed without classic fat‑burner stimulants like ephedra; always check the Supplement Facts panel and consult your doctor if you’re sensitive to ingredients.
Is BurnMate Stix a quick‑fix weight‑loss solution?⌄
No. Like other supplements, it should be used with realistic expectations and paired with healthy eating and regular movement for long‑term results.
Orders, Shipping & Guarantee
How long does shipping take?⌄
Orders are processed within 24–48 hours and typically arrive in 7–15 business days depending on your region — always with free shipping and full tracking sent to your email the moment your order leaves the warehouse. You can follow your parcel anytime from our Track Order page.
What if it doesn't work for my skin?⌄
Then you don't pay for it. Email us within 30 days and we'll refund you in full — no forms, no interrogation, no hard feelings. We'd rather refund you than have you regret trying.
What if my package gets lost?⌄
If your order hasn't arrived within 20 business days, contact us and we'll investigate immediately. If it's confirmed lost in transit, we reship it or refund you in full — you will never be left chasing a parcel alone.